Refund & Return Policy
Your experience with Lock & Key Remedies is important to us. We absolutely stand behind our products and offer a 30-Day Money-Back Guarantee*. If you find the product didn’t meet your expectations, email us [email protected] and we’ll gladly refund the purchase price of the product– no questions asked. You don’t even need to return the product! *
Our customer care team is also happy to assist you with whatever issues may arise that fall outside of our 30-Day Guarantee promise. Go ahead and send us an email – even if it’s just to chat! We love talking with our customers.
*Offer only valid for first time customers. Any shipping and handling charges will not be included in the refund.
Shipping & Delivery
Items are generally shipped within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site.
Domestic orders are shipped using United States Postal Service Priority Mail , United Parcel Service, and FedEx which generally results in delivery within two to three business days. Lock & Key Remedies requires a signature at delivery for all orders with a value of $250 or more.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Lock & Key Remedies is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God..